Terms & Conditions

Please read our terms and conditions carefully. When making a booking, you accept all booking terms and conditions. It is your responsibility to ensure that all the details on your confirmation documents are correct and to bring to our attention any errors or discrepancies within 48 hours of booking.


Full payment of the total cost of the booking, inclusive of all services (“Total Cost”), will be taken off the credit card supplied at the time of booking.

Cancellation fees will be charged in accordance with the Cancellation Conditions set out below.

Credit Cards

All major credit cards are accepted; however 1.5% will be added to all charges on American Express and 3% on Diners Club cards.

Cancellation Fees

Cancellation of a booking must be in writing/email and must be received by The Denman at the address, email address or fax number stated on the accompanying Booking Advice. Cancellation fees will be charged on confirmed bookings in accordance with the following Cancellation Conditions. Failure to make final payment on the due date will result in an automatic cancellation of the booking without notice and the following Cancellation Conditions will also apply.

Cancellation Conditions:

  1. Bookings canceled more than 60 days prior to the arrival date are subject to a cancellation fee of 10% of the Total Cost.
  2. Bookings canceled 30 to 60 days prior to the arrival date will incur a cancellation fee of 50% of the Total Cost.
  3. For those bookings canceled less than 30 days prior to the arrival date, a cancellation fee of 100% of the Total Cost will be incurred (that is, there will be no refund).
  4. Weather Conditions
    Under no circumstances can The Denman be held responsible for snow or weather conditions, nor can any bookings be canceled other than in accordance with the cancellation policy detailed above.

Changes, Responsibility and Further Conditions

All information in respect of goods and services offered, including prices, is subject to alteration or withdrawal without notice. The Denman reserves the right to alter, amend or cancel all or any arrangements or prices in regard to accommodation, tours or packages.

The right to alter prices referred to in the preceding paragraph applies until the The Denman has received a deposit. In addition to the terms and conditions set out above, any booking is subject to such further terms and conditions as advised at the time of booking or as may be displayed at the time of utilisation of the item or service. Any provision of, or the application of any provision of, these term and conditions which is void, illegal or unenforceable in any jurisdiction does not affect the validity, legality or enforceability of that provision in any other jurisdiction or of the remaining provisions in that or any other jurisdiction.


The Denman always considers it wise and strongly recommends you obtain travel insurance. This insurance can protect you against loss of personal belongings, public liability and also against your need to cancel under certain conditions as indicated in your travel insurance brochure.

Force Majeure

The Denman Hotel shall not be deemed in default or liable due to its inability to perform its obligations by reason of any fire, earthquake, flood, landslide, epidemic, accident, explosion, casualty, strike, lockout, labor controversy, riot, civil disturbance, embargo, war, act of god, terrorist act, or any local, state or national ordinance or law, or any executive, administrative or judicial order (which order is not the result of any act or omission which would constitute a default), or any failure or delay of any transportation, power or communication system or any other similar cause beyond the Denman Hotel’s control.

Privacy Policy

We respect your personal information at The Denman Hotel and this Privacy Policy sets out the principles that we will follow in the management of your personal information collected. Personal information is generally defined as information that can identify a person. The Denman Hotel has policies and procedures to ensure that all personal information, no matter how or where it is obtained, is handled sensitively, securely and in accordance with the Australian Privacy Principles.

1. Compliance with the Privacy Legislation

The Denman Hotel is committed to protecting the privacy of individual’s personal information and is bound by the Australian Privacy Principals set out in the Privacy Act 1988 (Commonwealth) (“the Act”). We will only collect, use or disclose personal information in accordance with the Act and our Privacy Policy.

2. Collection of Personal Information

The Denman Hotel only collects personal information that is necessary for us to provide one of our many business functions or activities. Personal details such as your name and address will only be collected where we have a clear business reason to do so, such as providing products and services to you. We will only collect information from you directly from your use of our products and services.

We may also collect information about you because we are required to do so by law. There are laws that affect the gaming and liquor industry, such as Commonwealth Anti-Money Laundering legislation, which requires personal information to be collected to verify your identity.

In certain circumstances, if you do not provide us with your personal information, we may not be able to provide you with the products or services you want or let you know about our other services from across our group that you may be interested in.

3. Types of Personal Information Collected

The Denman Hotel offers a diverse array of hospitality experiences including bistros, restaurants, sports bars, electronic gaming, accommodation and nightclubs, therefore the purpose and type of personal information which we may collect from you will vary depending upon the relationship you may have with us. For example, we may require certain information about you should you apply for employment, which is different from the information you supply if you are entering a competition or joining a loyalty program.

The most common situations where we may collect personal information from you include entry conditions, gaming procedures and regulations, loyalty programs, marketing and promotions, accommodation bookings, employment applications, social media and situations where the law requires.

The most common types of personal information we may collect include:

– identification information such as your name, address and date of birth;

– contact details such as email address and phone numbers; and

– financial details such as tax file number and bank details.

4. Use and Disclosure

The Denman Hotel will only use or disclose personal information for the purpose which was either specified or reasonably apparent at the time of collection. We may also use or disclose it for other related purposes for which you would reasonably expect it to be used.

The Denman Hotel does not generally disclose personal information to third parties except:

– where third party contractors appointed by The Denman Hotel require access to personal information held by us to perform services for us or on our behalf;

– where The Denman Hotel is required or authorised by law; or

– with your consent.

Should third parties be given access to personal information, The Denman Hotel requires that our contractors are obliged to keep that personal information confidential and not to use or disclose it for any purpose other than performing services for us or on our behalf.

The Denman Hotel does not disclose personal information to any overseas recipients.

5. Marketing

Given The Denman Hotel offers a diverse array of hospitality experiences, we would like to inform you of our products and services from time to time. The Denman Hotel may use your personal information that we collected from you to send marketing or promotional material about our food and beverage offers, entertainment and events, competitions and promotions or membership and loyalty programs.

We may conduct these marketing activities via email, telephone, SMS, social media or other such means. The Denman Hotel will generally only send you marketing material on an ‘opt-in’ basis. If you no longer wish to receive the material, we will always provide an easy opportunity for you to ‘opt-out’ or you may contact us and we will process your request as soon as practicable.

6. Web Site Users

The Denman Hotel may collect “clickstream” information (eg which areas of the website you have accessed, the time and date of access, the type of browser software used) from your use of the websites. We may also store “cookie” information (such as user preferences relating to your use of the website) on your computer. That information is used to customise and improve our websites.

The Denman Hotel does not use “cookies” to retrieve information from your computer that was not originally sent by us. We do not allow or share third party access to “cookies” placed by our websites. If you do not want us to store “cookie” information on your computer, you can adjust the settings on your Internet browser to disable this feature. However, parts of our websites will not function if “cookies” have been disabled.

7. Security of Personal Information

The Denman Hotel will take reasonable steps to protect the personal information it collects from misuse, loss, unauthorised access or disclosure.

There are a number of different ways we take care of your personal information. Information is held on secure servers that are password encrypted or within controlled environments such as the back office of venues which are not accessible to the general public. Our employees are required to maintain the confidentiality of any personal information held by The Denman Hotel and all information that is stored by a third parties are covered by contractual arrangements.

Once the personal information is no longer required, we will ensure measures are taken to destroyed or de- identified your personal information.

8. Seeking Access

You have the right to access personal information that The Denman Hotel holds about you (except in the limited circumstances contained in the Act). We will provide access to your personal information within a reasonable period of time upon written request. For most requests, your information will be provided free of charge, however we may charge a reasonable fee if your request requires substantial effort on our part.

Requests for access should be made in writing to The Denman Hotel, PO Box 128, Thredbo Village, NSW, 2625

9. Changing Information

We will ensure all personal information collected from you is accurate, up to date and complete. If you wish to change personal information that is inaccurate or out-of-date, you may write to The Denman Hotel and the record will be changed as soon as practicable.

10. Complaints

If you wish to make a complaint about a breach of the Australian Privacy Principles or Act, please contact by application to the Office of the Australian Information Commissioner at GPO Box 5218, Sydney NSW 2001.

11. Amendments to this Policy

The Denman Hotel may amend this Privacy Policy from time to time at its discretion. For a copy of the most recent version of this policy, please refer to this website or contact the The Denman Hotel Privacy Officer.

12. Questions About Privacy

If you have any questions or concerns about The Denman Hotel’s collection, use or disclosure of your personal information, please contact The Denman Hotel.

For further information about privacy issues, please refer to the Office of the Australian Information Commissioner’s website at www.privacy.gov.au